“Rail Europe has canceled all trains in Turin without notice. Where can I find my refund?”


In September, I was one of three musicians who set off by train to attend a chamber music course in Tuscany. I had booked a Eurostar ticket to Paris and planned to use Rail His Europe to book a trip from Paris to Turin, where I would stay overnight and rent a car the next morning. However, when we arrived at Gare de Lyon for our Turin leg, we were told that there were no trains to Italy and that they would not be running for a while because there had been a landslide somewhere along the way. In the end I had to buy a new ticket and traveled via Zurich, but it was a tough day. On the return trip a week later, all trains from Zurich to Paris were in service. We ended up having to take a FlixBus overnight from Zurich to Paris because it was sold out the morning we needed to travel. None of us could sleep, and my young violinist friend hasn't spoken to me since. I am now £600 poorer (after getting my original ticket refunded) and Rail Europe and SNCF continue to pass the buck on to me. Why wasn't I informed about the cancellation? Both companies had my contact information. can you help?
steffy cook

A simple email could have saved you from such a harrowing experience (and the fury of your violinist friend). Rail Europe has now admitted that this was the cause. “After careful investigation, we discovered that the email Steffi was supposed to receive informing her that all trains were suspended due to the landslide had been mistakenly excluded from the list of affected customers. We deeply regret any inconvenience or inconvenience this may have caused,” the spokesperson said. The additional costs have now been fully refunded as a “goodwill gesture” and the company is taking steps “to ensure this does not happen in the future.”

Gare de Lyon in Paris

Gare de Lyon in Paris

Getty Images

My partner and I, along with our relatives, would like to take a cruise ship to see some of the more difficult to access parts of the British Isles, such as the Isle of Wight, Channel Islands, Isle of Man, Isles of Scilly, Ireland and the Scottish Isles. That would be ideal. Usually you need to spread your visit over several days to make it worthwhile. I would like to go in 2024 or 2025. Do you have any suggestions?
Clive Binnell

While no cruise will include every location on our list, Ambassador Cruise Line's 12-night British Isles Discovery Tour ticks a lot of boxes. She will depart Tilbury in September 2025, calling at Lerwick in the Shetland Islands before heading to picturesque Tobermory on the Isle of Mull. Belfast, Liverpool, Cobh in south-west Ireland and St Mary's in the Isles of Scilly are also included in the itinerary, starting from £2,349 per person. We currently have a buy one get one free offer (ambassadorcruiseline.com).

Port of Hugh Town, St. Mary's, Isles of Scilly

Port of Hugh Town, St. Mary's, Isles of Scilly

Alamy

My husband and I have no reason to be home this Christmas, so we're thinking of going on a trip abroad for a week. We'd like to include Christmas celebrations in our vacation, but we don't know if we want snow (we don't ski) or sun. Her husband mentioned New York. Have some advice?
Suzanne Crowley

Belle Epoque Hotel Victoria in Kandersteg, Bernese Oberland, Switzerland, is full of old-world charm and perfect for a week of snowy Christmas festivities. Seven-night half-board starting on 21st or 22nd December starts from £1,965 per person and includes flights, rail fares, transfers, mulled wine and torchlight walks, Lake Oeschinen (a pretty lake with a promenade) Includes round-trip cable car ride to ). ) and gala dinner, plus a guest card offering free use of local buses and discounts on various mountain cableways. The same holiday by train costs £1,915 per person (inntravel.co.uk). Funchal on the island of Madeira is blessed with sunny skies, and the lights and decorations are especially charming in December. A stay at his 5-star Cliff His Bay, with stunning Atlantic views and his 2-star Michelin restaurant, will be the ultimate treat. His week from December 21 starts at B&B from £1,772 per person, including flights and transfers (tui.co.uk).

New York is also a great place to spend Christmas, whether it's gazing at Fifth Avenue shop windows, skating in Central Park, or watching the Rockets at Radio City Music Hall. But don't expect to find a traditional turkey lunch at Christmas. An important day. Starting December 21, his week-long stay at Midtown's Park South Hotel will cost him £1,600 per person, including flights (ba.com).

Ice skating in New York City's Central Park

Ice skating in New York City's Central Park

Alamy

I promised my son a snorkeling holiday when he finishes his GCSEs next year. Do you have any short-distance destinations you can recommend? I'd like to be able to go snorkeling on my own from my hotel's beach, but I'm having a hard time finding a place.
charlotte simmons

Visit the beautiful car-free village of Lutro on Crete's south coast. It can only be accessed by boat. Family-friendly Porto His son can enjoy snorkeling while admiring the translucent turquoise waters of his blue waters from his ground floor terrace at the Lutro Hotel. His B&B cost for his week in late July is £1,631 (sunvil.co.uk) for his two rooms, including flights and transfers.

Lutro village, Crete

Lutro village, Crete

Alamy

I flew from Singapore to Heathrow on British Airways in March and upgraded my ticket from business class to first class because my disc slipped and I needed to be comfortable on the 14-hour flight. This cost £2,700. Although the cabin is newly renovated, the entertainment system at my seat did not work and I could not turn off the lights. An hour into the flight, it was time to put down my seat to sleep. To my horror, I realized that I couldn't move because my seat was stuck upright and the plane was full.

Given that BA was unable to provide the service I paid for, my expectation at least was that the amount I paid for the upgrade would be refunded and I would be compensated for the inconvenience. However, BA offered either a £700 e-voucher or 140,000 Avios, neither of which was provided. Indeed, a full refund for this defective service is expected. If you go to the store and buy a box of chocolates, and the box is empty, you get your money back. How can BA get away with not making compensation if it fails to provide what the customer paid for?
henrietta morrison

You upgraded to first class because you wanted a comfy flatbed seat, but BA's claim that they couldn't provide that, despite the first class benefits of fast track, priority boarding, lounges, meals, etc. This means that you can use the package. , pajamas, etc. Naturally, you are not impressed by this. BA is offering maximum compensation to airlines in this situation, with 140,000 Avios being the equivalent of a one-way peak first class ticket from London to Singapore. This offer will be saved for 12 months in case you change your mind. If you wish to take your case further, the next step is the Small Claims Court (moneyclaim.gov.uk).

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